Terms & conditions
We do operate a cancellation policy for all our services. This information outlines why and how we apply the policy, if needed.Self-Referral Terms and Conditions
- Scans will be offered to all those aged 18 and above.
- MRI/Ultrasound is extremely safe and does not involve any radiation exposure. You will however need to complete a safety questionnaire at the time of booking which may exclude you from proceeding with the scan or delay the scan, depending on the information you provide.
- You must be registered with a GP, or other responsible medical practitioner (e.g. for overseas patients), to whom a copy of the report will be sent with your agreement in order to make recommendation about future care.
- Scans will only be performed on the areas which Avicenna Clinic routinely scans. The self- referral form will be protocolled, and you will be advised if we are unable to proceed with the requested examination.
- You must understand that MRI/ultrasound scans may on occasion identify unexpected abnormalities which may or may not require further investigation. If so, these findings will be identified on the report and any recommendations arising will be followed up by your GP.
- You may bring a friend or relative with you, who may, if required, stay with you for the scan itself, subject to safety checks. Unfortunately, you may not bring children under the age of 16 to accompany you.
- The imaging report may contain medical terms that you may find confusing and possibly alarming, but neither the reporting radiologist nor the Avicenna Clinic may be able to discuss the findings of the scan directly with the patient. All enquiries about the report’s content and recommendations (if any) must be conducted with your GP (or other responsible medical practitioner).
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- You will receive an electronic email link to your images and radiology report usually within 3 days following the appointment. The link includes options to print the report, view the images, make a CD and download the images to a PACS server. The radiology report is not routinely sent to your GP.
- You could forward the link to your healthcare professional to access the report and images. The clinic could also send the link directly to your healthcare professional if you provide a valid email address.
- The link is encrypted. To access the link, please use your surname and DOB in the MMDDYYYY format.
- The link will be valid for 4 weeks. Please, be sure to make a CD copy of the scans and reports for your permeant records. A request for additional email link will be chargeable at £50 per body area.
Cancellation policy
We do operate a cancellation policy for all our services. This information outlines why and how we apply the policy, if needed.
We’re pleased to cancel and re-schedule any appointments at any time, without any penalty or administration fees, up to 24 hours before your assessment.
However, less than 24 hours notice of cancellation, re-scheduling or non-attendance on the day, does incur a 100% cancellation levy, as we’ll be unable to re-use the time to support other patients.
If you are aware you may be late for your appointment please contact our administration team on 03302020597 at the earliest opportunity and every effort will be made to accommodate you.
We’ll always do all we can to help, although regretfully we cannot guarantee to be able to complete your appointment if you do not arrive on time and any support provided is at the discretion of the doctor on the day.
Cancellation policy summary
- Please let us know as quickly as possible if you are running late
- You can cancel or re-schedule at any time up to 24 hours before your appointment
- A 100% cancellation levy applies to missed appointments or late cancellations
- Regretfully, appointments may not be completed if you do not arrive on time”